400+ authorised service centres across 130 countries. 24/7 engineering hotline. 120,000+ part numbers in stock. Our service network is designed to minimise unplanned downtime.
120,000+ genuine part numbers stocked at 12 regional hubs. Critical parts dispatch within 24 hours. 15-year parts availability guarantee from last unit production date.
Chartered engineers available around the clock in 12 languages. Remote diagnostics via LiDAT telemetry for real-time fault analysis and resolution without site visits.
Factory-supervised crane erection, commissioning, and load testing by certified Liebherr engineers. Includes operator certification and maintenance training programme.
LiDAT telemetry platform for real-time monitoring of crane utilisation, load cycles, wind speed, and maintenance schedules across your entire fleet.
Coverage up to 7 years or 20,000 operating hours. All factory-supplied components under normal conditions. Transferable to second owner during warranty period.
3D lift simulation, ground bearing analysis, rigging design, and method statement preparation. Appointed Person services for critical lifts available worldwide.
Our 24-hour critical parts dispatch commitment applies to components stocked at regional hubs (Europe, Middle East, Asia Pacific, Americas). Non-stocked or obsolete parts for machines older than 15 years may require 4-8 weeks for manufacture. Customers in regions without a Liebherr service centre should expect extended response times — we recommend maintaining a site-level critical spares inventory for these locations.
Extended warranty coverage (up to 7 years / 20,000 hours) is available for new machines purchased directly from Liebherr or authorised dealers. Warranty excludes wear parts (track shoes, bucket teeth, wire ropes), damage from operation outside rated parameters, and modifications performed by non-authorised workshops. Warranty terms vary by region — consult your regional sales office for jurisdiction-specific conditions.
Submit a service request or parts inquiry and our engineering team will respond within 24 hours.
Contact Service Engineering